Terms of service

Terms of Service

Last updated: 24 April 2026

These Terms of Service ("Terms") govern your access to and use of the website veluneofficial.com, operated under the brand name VELUNE, including all related content, products, features, tools and services offered through our online store.

By visiting our website, browsing our products, placing an order, creating an account, or using any part of our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our website or purchase products from us.

1. Business Information

This website is operated by VELUNE.

Legal entity: 61.206.275 ALANA MIGLIETTI RODRIGUES
CNPJ: 61.206.275/0001-70
Business address: Paulo Ary Maciel Drews, 59, Sala 02, Laranjal, Pelotas, RS, Brazil, CEP 96083-810
Support email: support@veluneofficial.com
Website: veluneofficial.com

VELUNE is operated by a business registered in Brazil and serves customers in the United Kingdom and other supported regions through our online store.

2. Online Store Platform

Our store is hosted by Shopify, which provides us with the ecommerce platform that allows us to sell our products and services to you.

Your use of our website may also be subject to Shopify's own terms, privacy practices and technical infrastructure where applicable.

3. Eligibility to Use Our Website

By using our website or placing an order, you confirm that you are at least the age of majority in your country, region or place of residence, or that you have permission from a parent or legal guardian.

You agree not to use our products, website or services for any unlawful, fraudulent, abusive or unauthorised purpose.

4. Products and Product Information

We make reasonable efforts to display our products, descriptions, colours, images, sizes, prices and availability as accurately as possible.

However, product colours and images may vary slightly depending on your device, screen settings, lighting, photography and manufacturing variations.

Product measurements, size charts and fit information are provided for guidance. Customers are responsible for checking the size guide and product details before placing an order.

We reserve the right to update, change, discontinue or limit the availability of any product at any time without prior notice.

5. Pricing and Currency

Product prices are displayed on our website in the currency shown at checkout, unless otherwise stated.

Prices may change from time to time without prior notice. The price charged for an order will be the price displayed at checkout at the time the order is placed.

We reserve the right to correct pricing errors, typographical errors or inaccuracies at any time. If an error affects an order you have already placed, we may contact you to offer the correct price or cancel and refund the order.

6. Payments

Payments are processed securely through our available payment providers, including Stripe and any other payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that all billing information provided is true, accurate and complete.

We do not store full payment card details directly on our systems. Payment information is handled by secure third-party payment providers.

7. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee final acceptance of the order.

We reserve the right to refuse, cancel or limit any order where necessary, including but not limited to cases involving suspected fraud, payment issues, incorrect customer information, product unavailability, pricing errors or violation of these Terms.

If we cancel an order after payment has been made, we will issue a refund to the original payment method, where applicable.

8. Shipping and Delivery

We deliver to the United Kingdom and other supported regions displayed on our website or at checkout.

Our estimated delivery times may vary depending on the customer's location, shipping method, product availability, carrier operations, customs procedures and other factors outside our control.

Our current general delivery estimate is 10 to 15 business days, depending on the destination and order conditions.

We may offer the following shipping options:

Insured Standard Shipping: estimated 7 to 12 business days, free.
Priority Insured Shipping: estimated 5 to 10 business days, where available and selected at checkout.

Order processing and handling may take a minimum of 3 business days before dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier delays, customs checks, incorrect delivery details, high demand, weather events, public holidays, logistical disruptions or other circumstances outside our reasonable control.

For more information, please refer to our Shipping Policy.

9. Customer Information and Delivery Details

You are responsible for providing accurate and complete order, billing and shipping information.

We are not responsible for delays, failed deliveries or losses caused by incorrect, incomplete or outdated shipping information provided by the customer.

If you notice an error in your order details, please contact us as soon as possible at support@veluneofficial.com. We cannot guarantee changes once an order has already been processed or shipped.

10. Returns, Exchanges and Refunds

We accept returns within 30 days of delivery, subject to the conditions set out in our Return & Refund Policy.

We accept returns for defective and non-defective products. We also accept exchanges, subject to product availability.

Returned items must be in new or lightly used condition, with no signs of misuse, customer-caused damage or excessive wear.

Return shipping costs are the customer's responsibility unless otherwise required by applicable law or stated in our Return & Refund Policy.

We do not charge restocking fees.

Approved refunds are processed to the original payment method within 10 days after the returned item has been received, inspected and approved.

For full details, please refer to our Return & Refund Policy.

11. Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@veluneofficial.com.

We cannot guarantee cancellation once an order has already been processed, packed, dispatched or handed over to a fulfilment or shipping partner.

12. Customs, Duties and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by local authorities.

Any applicable customs duties, import taxes or local charges are the responsibility of the customer, unless clearly stated otherwise at checkout.

Customs policies vary by country, and we cannot control or guarantee whether additional charges will apply.

13. Promotions, Discounts and Offers

From time to time, we may offer discounts, promotional codes, bundles or special offers.

Promotions may be subject to additional terms, expiry dates, product exclusions, quantity limits or availability restrictions.

We reserve the right to modify, suspend or cancel promotions at any time where necessary, including in cases of technical error, misuse or suspected fraud.

14. Account Registration

You may be able to create an account on our website. If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

You agree to provide accurate account information and to update it when necessary.

We reserve the right to suspend or terminate accounts that violate these Terms, are used fraudulently, or create risk for our website, customers or business.

15. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product descriptions, page layouts, icons, videos, branding and other materials, is owned by or licensed to VELUNE and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, exploit or use any part of our website or content without our prior written permission.

16. User Conduct

You agree not to:

use our website or services for any unlawful or fraudulent purpose;
submit false, misleading or inaccurate information;
interfere with the security, functionality or operation of our website;
attempt to gain unauthorised access to our systems, accounts or data;
upload or transmit viruses, malware or harmful code;
scrape, copy or misuse website content without permission;
abuse, harass, threaten or harm our team, customers or service providers;
use our website in a way that violates applicable laws or third-party rights.

17. Third-Party Tools, Apps and Links

Our website may include third-party tools, apps, integrations, payment services, shipping services, analytics tools, advertising technologies or links to third-party websites.

These third-party services may be subject to their own terms and privacy policies. We are not responsible for the content, accuracy, availability, security or practices of third-party websites or services that we do not control.

18. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions related to product descriptions, prices, promotions, offers, shipping charges, delivery times or availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time, without prior notice, including after an order has been submitted.

19. Availability of Services

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, secure, error-free or available at all times.

We may suspend, restrict or discontinue all or part of the website or services at any time for maintenance, updates, security, operational or business reasons.

20. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis, except where warranties or guarantees are required by applicable law.

We do not guarantee that the website will be uninterrupted, error-free, secure, or that product information will always be complete, accurate or current.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws.

21. Limitation of Liability

To the fullest extent permitted by applicable law, VELUNE shall not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of revenue, loss of data, loss of business, or loss of opportunity arising from your use of our website, products or services.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable consumer law.

22. Indemnification

You agree to indemnify and hold harmless VELUNE, its operators, service providers, partners and affiliates from any claims, losses, damages, liabilities, costs or expenses arising from your breach of these Terms, misuse of our website, violation of applicable law, or infringement of any third-party rights.

23. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, disclose and protect your personal information.

Please review our Privacy Policy carefully before using our website or placing an order.

24. Governing Law

These Terms are governed by applicable laws, without prejudice to any mandatory consumer protection rights you may have in your country or region of residence.

As VELUNE is operated by a business registered in Brazil, certain business, operational and legal matters may be subject to Brazilian law. Customers located in the United Kingdom may also benefit from mandatory consumer protection rights under applicable UK law.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, policies, legal requirements or operational practices.

When we update these Terms, we will post the revised version on this page and update the "Last updated" date above.

Your continued use of our website after any changes are posted means that you accept the updated Terms.