Legal notice

Legal Notice

Last updated: 24 April 2026

This Legal Notice provides important information about the operation of VELUNE, the website veluneofficial.com, and the use of our online store.

1. Website Operator

This website is operated under the brand name VELUNE.

Legal entity: 61.206.275 ALANA MIGLIETTI RODRIGUES
CNPJ: 61.206.275/0001-70
Business address: Paulo Ary Maciel Drews, 59, Sala 02, Laranjal, Pelotas, RS, Brazil, CEP 96083-810
Support email: support@veluneofficial.com
Website: veluneofficial.com

VELUNE is operated by a business registered in Brazil and serves customers in the United Kingdom and other supported regions through our online store.

2. Contact

For customer support, order questions, shipping enquiries, returns, exchanges, refunds, privacy matters or any other website-related request, please contact us by email:

Email: support@veluneofficial.com

At this time, VELUNE provides customer support by email only. This allows us to keep a clear written record of each request and provide more accurate assistance.

3. Nature of Our Business

VELUNE is an online retail store offering fashion and lifestyle products through an ecommerce model. Products may be fulfilled through international fulfilment, logistics, or supplier partners.

The origin, fulfilment location and delivery route of products may vary depending on product availability, logistics arrangements and the customer's delivery location.

Estimated delivery times, shipping options and return conditions are explained in our Shipping Policy and Return & Refund Policy.

4. Website Information

We make reasonable efforts to keep the information on this website accurate, complete and up to date. However, information on the website may occasionally contain typographical errors, inaccuracies or omissions, including product descriptions, images, prices, promotions, availability, shipping estimates or other content.

We reserve the right to correct, update or remove information at any time without prior notice, subject to applicable consumer protection laws.

5. Product Information

Product images, colours, textures, sizes and details are provided for guidance and representation purposes. Actual product appearance may vary slightly due to lighting, screen settings, photography, production batches or manufacturing variations.

Size charts and measurements are provided to help customers choose the most suitable size. Customers are responsible for reviewing product descriptions, size information and checkout details before completing a purchase.

6. Pricing and Availability

Product prices, promotions, discounts and availability may change without prior notice. The price charged for an order will be the price shown at checkout at the time the order is placed.

If a pricing error, stock issue or technical error affects an order, we may contact the customer to offer a correction, alternative solution, cancellation or refund, as appropriate.

7. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, fulfilment partners, shipping providers, analytics tools, advertising platforms and other service providers necessary to operate our online store.

These third-party services may operate under their own terms, privacy policies and technical systems. VELUNE is not responsible for third-party websites, platforms or services that we do not own or control.

8. Intellectual Property

Unless otherwise stated, all website content, including text, images, graphics, product descriptions, page layouts, icons, logos, designs, branding and other materials, is owned by or licensed to VELUNE and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell or exploit any part of this website or its content without prior written permission from VELUNE.

9. Limitation of Liability

To the fullest extent permitted by applicable law, VELUNE shall not be liable for indirect, incidental, special, consequential or punitive damages arising from the use of this website, products, services, third-party links or information displayed on the website.

Nothing in this Legal Notice excludes or limits any liability that cannot be excluded under applicable consumer protection laws.

10. Consumer Rights

Nothing in this Legal Notice, our Terms of Service, Shipping Policy, Return & Refund Policy or Privacy Policy is intended to remove or limit any mandatory consumer rights that may apply to customers under applicable law.

Customers located in the United Kingdom may benefit from mandatory consumer protection rights under applicable UK consumer law.