Contact information

Contact Information

Last updated: 24 April 2026

If you have any questions about your order, shipping, returns, exchanges, refunds, products, or any other matter related to VELUNE, please contact us by email.

Our preferred customer support channel is email, so we can properly review your request, check your order details and provide a clear written response.

1. Customer Support

Email: support@veluneofficial.com

Please include your order number, full name and the email address used at checkout when contacting us about an existing order.

We aim to respond to customer support enquiries as soon as possible during business days. Response times may vary during weekends, public holidays, high-demand periods or depending on the complexity of the request.

2. Website

Website: veluneofficial.com

3. Business Information

This website is operated under the brand name VELUNE.

Legal entity: 61.206.275 ALANA MIGLIETTI RODRIGUES
CNPJ: 61.206.275/0001-70
Business address: Paulo Ary Maciel Drews, 59, Sala 02, Laranjal, Pelotas, RS, Brazil, CEP 96083-810

VELUNE is operated by a business registered in Brazil and serves customers in the United Kingdom and other supported regions through our online store.

4. Support for Orders

For questions related to an order, please contact us at support@veluneofficial.com and include:

  • your order number;
  • your full name;
  • the email address used to place the order;
  • a clear description of your request;
  • photos or videos, if your request relates to a damaged, defective or incorrect item.

5. Returns, Refunds and Exchanges

For returns, refunds or exchanges, please contact us by email before sending any item back.

Return instructions will be provided by our support team after your request has been reviewed.

Please also review our Return & Refund Policy for full details about eligibility, return conditions, return shipping costs and refund processing times.

6. No Phone Support

At this time, VELUNE provides customer support by email only.

This allows us to keep a clear written record of each request and provide more accurate assistance regarding orders, shipping, returns and product-related questions.